Help FAQ: Our Products

Need more information on PAL or age ratings? Want to get a warranty or your console or disc repaired? Find details here!

Details about our Products

Question: What PAL version are your products?

Answer: Our video games are PAL (UK and Europe) versions so you must have a PAL video game system to play them. We do NOT sell NTSC (US) video games. All PC products that we sell should work on any PC system, provided it matches at least the Minimum Requirements to play the game (minimum requirements are viewable on the product pages for PC games).

Any DVDs on sale at Gamestation are Region 2 (UK, Europe, The Middle East and Japan) format only. Discs manufactured in one region will usually only play on players that were manufactured for sale in the same region.

Question: What can you tell me about Age Restrictions?

Answer: Any product with a BBFC rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website or the Ask About Games Website.

We also display PEGI (Pan-European Games Information) ratings. These are a simply a guide, indicating what age you're likely to have to be to understand how to play the game. PEGI ratings can also warn of the type of content in a game, for example sexual content, violence or bad language.

Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.

Question: Do you offer any extended warranties?

Answer: Yes, we offer extended warranties on both new and pre-owned consoles. For more information please contact us on +44 (0) 845 345 0335.

Question: I am having technical issues with my console, who is the best person to call?

Answer: The best people to call regarding technical issues with your console are the manufacturers:

- Nintendo (Wii or DS): 0870 6060247
- Microsoft (Xbox 360): 0870 6010100
- Sony (PS3, PS2 or PSP): 0870 5998877

Question: My console is broken, do you offer a repairs service?

Answer: If you have purchased the console from us and it is under warranty, please call us at +44 (0) 845 345 0335. If your item is outside this period or you did not purchased it from us, then unfortunately Gamestation does not offer a repairs service.

Question: Do your stores repair scratched discs?

Answer: Yes, most of our stores have the ability to repair scratched discs. Give your local store a call to find out if they offer this service; you can use our Store Locator to find their contact details.

Question: How do I download games?

Answer: In addition to selling physical game discs, we also provide two services for downloading games directly to your PC. These are:

Games To Own: Sign up to download single titles and play them at your leisure.

Games on Demand: Pick the pack that's right for you, register your details and get access to hundreds of games playable for the duration of your subscription.

For more info on both of our Download services, visit our Downloads Help Page.