FREQUENTLY ASKED QUESTIONS
Have a question for us? Check out this page and we may already have an answer for you! Either click on the link below or scroll down to see all of the information available.
ORDERING & PAYMENT
YOUR ORDER
DELIVERY
PRE-ORDERS
RETURNS
TRADE
STOCK LEVELS
PRICING & OFFERS
COMPLAINTS & FEEDBACK
OTHERS
CONTACT US
ORDERING & PAYMENT
Question: Do I need to create an account to place an order?
Answer: Yes. In order to place an order with Gamestation you will need to create an account with us. To do this, please click here.
Question: What payment methods do you accept?
Answer: We accept all major credit and debit cards except for American Express. Also, we do not accept cheques or PayPal as a payment method.
Question: Can I use a credit note from store to pay for goods online?
Answer: No. Credit notes from stores can not be used on the Gamestation website.
YOUR ORDER
Question: Why is the status of my order ‘Incomplete’?
Answer: This happens when an order has not successfully been completed. You will not be charged for these orders and they will not be processed.
If you would like to proceed with this order, you will need to place it again.
Question: How do I cancel or amend my order?
Answer: Unfortunately, there is no way to cancel or amend your order online. In order to make changes, you will need to call us on 0845 345 0335 or email us with your changes and we will reply shortly.
Question: My order says it is ‘processing’, what does that mean?
Answer: Processing means that we have received the details of your order and it is currently being picked and made ready for shipment. Following this your order progress will be read ‘dispatched’ and you can expect delivery as per the delivery timescales stated.
DELIVERY
Question: Where do you deliver to?
Answer: We currently deliver to the UK, Northern Ireland, Isle of Wight and the Isle of Man.
Question: How much is delivery?
Answer: We currently offer a free delivery service on all orders over £30. For orders that are under £30 there will be a delivery charge of £1. Hardware and large orders will be subject to courier delivery and a delivery charge of £4.95 per piece of hardware. We also offer free delivery on all pre-ordered items.
Question: How long is delivery?
Answer: Normally, our delivery times are 3 to 5 working days from the date of placing an order.
Please note that Saturday, Sunday & Bank Holidays are not classed as a working day for either the dispatch or delivery of goods.
Question: Do you deliver to BFPO (British Forces Post Office) addresses?
Answer: Unfortunately Gamestation does not deliver to BFPO addresses.
Question: Can I track my order?
Answer: If your order has been sent via courier then it is possible to track your order. Simply call us on 0845 345 0335 and we will track your order for you.
Question: Do you offer alternative shipping?
Answer: Yes, with some orders we will allow you to ship to an alternative shipping address from the billing address. When placing your order you may be given the option to change the shipping address, if the option is not there then we will not be able to change the shipping address for your order.
Question: I really want my order tomorrow or on Saturday, do you offer Next Day Delivery or Saturday Delivery?
Answer: Unfortunately, we do not offer Next Day Delivery or Saturday Delivery.
Question: Can I order over the web and pick up my order from store?
Answer: No, currently Gamestation do not offer this service.
PRE-ORDERS
Question: When I pre-order an item do you guarantee that it will be delivered on release day?
Answer: At Gamestation we do strive to have all pre-ordered items delivered on release day. To help ensure this, we dispatch all pre-ordered items a day to two days before the release day.
However, we are not liable for delays with the courier or the postal service when your items are delivered and because of this, we offer no guarantee that your pre-ordered items would be delivered on release day.
Question: I made a pre-order and the price has now been reduced since I placed my order. Do I need to cancel it and place it again?
Answer: No, there is no need for you to cancel your current pre-order. If the price lowers before that item is released then you will be charged the lower price.
Question: I want to pre-order an item from you, when will you take payment for it?
Answer: We will not take payment for pre-orders as soon as the order is placed. Payment will be taken within one week leading up to the release date.
RETURNS
Question: How do I return something?
Answer: Should you need to return an item to Gamestation you will need to call us on 0845 345 0335.
It is also possible to return your items to a Gamestation store. Simply bring in your dispatch confirmation email or the printed invoice that will have been included in the package in which your order was delivered. Please note, items purchased as part of a combined product (for example a combined hardware and games product) can only be returned to a Gamestation store if all items in the combined product are returned together.
For full returns policy, see our Terms & Conditions.
TRADE
Question: What consoles/games/accessories can I trade in with you?
Answer: Gamestation accepts most consoles, games and gaming accessories. However, trade-in items are at the discretion of manager and they may not trade in certain items, for example, retro items may not be accepted at particular stores. For further information, we recommend contacting the store you would like to trade your items in to and speak with them directly.
You can locate your local store by using our Store Locator Link: http://www.gamestation.co.uk/store_locator
Question: I want to trade some items in store. Can I get prices for these online?
Answer: No, unfortunately trade prices are only available over the phone for most requests by either calling your local Gamestation of phoning us at 0845 345 0335. However, remember that these prices are only estimates and are only to be used as guidelines. These prices may change at any time without notice. Also note that the condition of the items will be taken into consideration as well.
STOCK LEVELS
Question: The item I want is out of stock, can I place an order and you send it to me when it comes into stock?
Answer: No, unfortunately we can not reserve items that are out of stock.
Question: Why does it say you have the game I want in stock on your website but when I was in my local store they were sold out?
Answer: This is because the Gamestation stores and the Gamestation website both work as separate entities and they both have separate stock levels.
Question: Do you have this item in stock in stores?
Answer: Unfortunately we cannot provide information regarding store stock levels. The best option available is to use our online store locator to find the contact details of your local store and take up your enquiry with them.
Store Locator Link: http://www.gamestation.co.uk/store_locator
PRICING & OFFERS
Question: Will Gamestation stores match the prices on the website?
Answer: No. Gamestation stores will not match the prices on the website.
Question: Why do you sell as bundles?
Answer: After listening to our customer’s needs, we have decided that the best way of offering excellent products with excellent prices is to package these together as bundle deals. We strive to offer a wide range of these to our customers so that they may be able receive the most from their orders with Gamestation.
Question: Can I change the games that are offered in the bundles?
Answer: No, unfortunately the games offered in the bundles cannot be changed.
Question: What happened to the offer I saw yesterday?
Answer: If the offer is no longer available for viewing on the website then it has most likely ended. Our offers can change or be removed completely from the website at any time without notice.
COMPLAINTS & FEEDBACK
Question: I am unhappy with the service I received form my online purchase. Where can I send my complaint?
Answer: You can either call us on 0845 345 0335 or you can use the ‘Website Complaint’ header in the Contact Us section of the website.
Question: I am very pleased with the level of service you have provided. Where do I send my letter?
Answer: We accept and appreciate all feedback into consideration. Please send this to ‘Website Order Enquiries’ header in the Contact Us section of the website
OTHERS
Question: Do you offer any extended warranties?
Answer: Yes, we offer extended warranties on both new and pre-owned consoles. For more information please contact us on 0845 345 0335.
Question: My console is broken, do you offer a repairs service?
Answer: If you have purchased the console from us and it is under warranty, please call us at 0845 345 0335 to speak with us about your issue. If your item is outside of this period or you have not purchased the item from us, then unfortunately, no, Gamestation do not offer a repairs service at this time.
Question: Do your stores repair scratched discs?
Answer: Yes, most of our stores do have the ability to repair scratched discs.
To find out if your local store repairs scratched discs you can use our online store locator to find the contact details of your local store and take up your enquiry with them.
Store Locator Link: http://www.gamestation.co.uk/store_locator
Question: I am having technical issues with my console, who is the best person to call?
Answer: The best people to call regarding technical issues with your console are the manufacturers.
If you are having issues with a Nintendo product please call: 0870 6060247
If you are having issues with a Microsoft product please call: 0870 6010100
If you are having issues with a Sony product please call: 0870 5998877
Question: Can I get student discount online?
Answer: No, unfortunately Gamestation does not offer student discounts on our online prices.
Question: Can I use my GEDIT card online?
Answer: No, unfortunately GEDIT cards cannot be used online at this time.
Question: What time does your call centre open and close?
Answer: Normal business hours are Monday to Friday we are open 8am to 7pm. Saturday 9am to 5pm. Sunday 10am to 4pm. We are open most Bank Holidays as well, but these times will vary.
CONTACT US
Question: I still havent found what I am looking for! What next?
Answer: If you still need assistance, then give us a call at 0845 345 0335 or contact us by email by Clicking Here
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